Número de error |
Descripción del error |
Corrección |
#479 |
For numerical usernames, filtering the service request list is impossible. |
Filtering the service request list is possible also for numerical user names. |
#936 |
Memory field is not visible after importing assets |
When you import assets, the memory field is visible after importing. |
#995 |
The ‘request user’ field is not displayed appropriately in the End User Portal. |
In the End User Portal, the ‘request user’ field is appropriately displayed. |
#1046 |
The End User Portal does not display service requests with no value in their ‘Close Time’ field. |
Service requests with no value in their ‘Close Time’ field appear as they should in the End User Portal. |
#1230 |
Errors in the ‘Accept Date’ field in the SysAid CMDB module. |
In SysAid CMDB module, the ‘Accept date’ field functions appropriately. |
#1263 |
The sorting of CIs according to their types is incorrect. |
Sorting CIs by type functions appropriately. |
#1509 |
The relation types of the SysAid CMDB and the CI IDs are not displayed in the Helpdesk view. |
In the Helpdesk view, the relation types of the SysAid CMDB and the CI IDs are now displayed. |
#1669 |
Printouts of service requests unnecessarily include the entire message list and the automatic email notifications. |
When printing out a SR, the printout does not include the entire message list or the automatic emails. |
#1674 |
It is impossible to add the ID of the parent service request to the SR notification. |
You can add the ID of the parent SR to the SR notification. |
#1676 |
The email address of the sender cannot exceed 32 characters. |
The email address of the sender can now exceed 32 characters. |
#1690 |
An integration error occurs when changing the status of incoming emails. |
It is now possible to change the status of incoming emails with no integration errors. |
#1692 |
Administrators with a permission limited to their own company data are able to add companies. |
Administrators whose permissions are limited to their own company data are now unable to add companies. |
#1707 |
Error in the report Open/Closed Requests per Priority. |
The report Opened/Closed Requests per Priority functions appropriately. |
#1938 |
An error occurs when attempting to print or export the field ‘SysAid Agent Version’ in the SysAid Asset List. |
In the SysAid Asset List, the field ‘SysAid Agent Version’ can be printed and exported with no error. |
#1961 |
Carbon copies of messages sent from SysAid Helpdesk occasionally are not listed in the message. |
In the SysAid Helpdesk carbon copies (CC) appear in the messages as you have set them. |
#2335 |
Problem with saving the password correctly in the SMS Integration settings. |
In the SMS settings under Integration, the password is properly saved. |
#2494 |
The average in the report ‘Satisfaction by category’ in the SysAid Analyzer is incorrectly calculated. |
In the SysAid Analyzer, the average in the report ‘Satisfaction by category’ is correctly calculated. |
#2495 |
Incorrect calculation of the number of service requests in the report ‘Satisfaction Level by Administrator’. |
The number of service requests in the report ‘Satisfaction Level by Administrator’ is correctly calculated in the SysAid Manager Portal reports. |
#2522 |
When using Oracle database, an error occurs when attempting to run the report ‘Satisfaction level by company’. |
The report ‘Satisfaction level by company’ in the SysAid Analyzer functions appropriately, also when using Oracle database. |
#2540 |
The report ‘highest values’ is ordered from the lowest to the highest value. |
In the SysAid Manager Portal, the ‘highest values’ report is ordered in a descending order, from the highest to the lowest value. |
#2622 |
Links with a backslash in the username cannot be accessed from the Administrators Portal |
From the Administrators portal, you can now access links that have a backslash in the username. |
#2626 |
End users with a backslash in their username cannot export service requests when viewing their old SRs. |
When end users view their old service requests, they can export SRs even if they have a backslash in their username. |
#2628 |
A service request with a special character in its title cannot be searched for in the SR list. |
It is possible to perform a search in the service request list for a service request with a special character in its title. |
#2630 |
There is no option to delete all registry keys. |
It is now possible to delete all the registry keys, if you choose to do so. |
#2638 |
An error occurs when attempting to sort the Helpdesk list according to priority. |
Sorting the Helpdesk list according to priority functions appropriately. |
#2712 |
The modify time field in the SR lists presents only the date. |
In the service request list, the modify time field shows both the date and the time in which the service request was last modified. |
#2716 |
It is not possible to sort the Asset list according to the last access time. |
It is now possible to sort the Asset list according to the last access time. |
#2724 |
Emails are not sent to end users who have a backslash character in their user name. |
End users who have a backslash character in their user names receive emails with no errors. |
#3055 |
Sorting lists by user names results in an error. |
Sorting lists by user names functions appropriately. |
#3223 |
Problems with recording remote control sessions. |
SysAid records remote control sessions appropriately. |
